Office 365 Tenant Requirements for Direct Routing

Tenant Requirements

The following settings must be enabled in the Office 365 tenant.

Enable Calling for Microsoft Teams

  1. Log on as tenant administrator.
  2. Go to Settings and Services and add-ins and select Microsoft Teams.
  3. Expand Calls and meetings and verify that Allow private calling is On.

Teams Calling Policy

Grant-CsTeamsCallingPolicy -PolicyName <policyname> -Identity <identity>

Teams Interop Policy

Grant-CsTeamsInteropPolicy -PolicyName DisallowOverrideCallingTeamsChatTeams -Identity <identity>

Design Requirements:

Calling for teams must be enabled & Users must be assigned Teams calling and Teams Interop Policies.