Office 365 Tenant Requirements for Direct Routing

Tenant Requirements

The following settings must be enabled in the Office 365 tenant.

Enable Calling for Microsoft Teams

  1. Log on as tenant administrator.
  2. Go to Settings and Services and add-ins and select Microsoft Teams.
  3. Expand Calls and meetings and verify that Allow private calling is On.
Teams Calling Policy

Grant-CsTeamsCallingPolicy -PolicyName <_policyname_> -Identity <_identity_>

Teams Interop Policy
Grant-CsTeamsInteropPolicy -PolicyName DisallowOverrideCallingTeamsChatTeams -Identity <_identity_>

Design Requirements: Calling for teams must be enables, Users must be assigned Teams Calls calling and teams Interop Policies.